Refund policy

Thank You for Choosing Hair Infinity!

We appreciate your trust in Hair Infinity. Our mission is to deliver high-quality human hair products alongside exceptional customer service.

Please note that due to the natural origin of our hair, slight variations in texture and color from website images may occur. While the initial texture may differ, our natural hair can be styled to achieve your desired look with proper care. We recommend following our styling guidelines for best results.

We kindly ask you to review our return and exchange policy thoroughly before making a purchase.


Note: We do not issue refunds. All returns/exchanges will be processed as store credit, valid for 6 months.

 

Returns & Exchanges

At Hair Infinity, customer satisfaction is our priority. We accept returns or exchanges under the following conditions:

  • Product Condition: Items must be unused, unaltered, and returned in their original packaging.
  • Prior Approval: All returns/exchanges must be pre-approved by contacting us at hello@thehairinfinity.com within 7 days of delivery. Please include your order number, reason for return/exchange, and an unboxing video as proof.

Important Guidelines

Unboxing Video Requirement
For any claims regarding damage or missing items, an unboxing video showing the sealed courier package is mandatory. Claims without valid video evidence will not be processed.

Product cancellation after Dispatch

1. Orders are processed and dispatched promptly upon confirmation. Customers who wish to request a delay in dispatch must notify us within 2 hours of placing the order. Requests received after this timeframe may not be accommodated.
2. In the event that an order is cancelled after dispatch, or if delivery is unsuccessful due to circumstances such as customer unavailability, absence from the delivery location, incorrect address details, or multiple failed delivery attempts, the shipment will be returned to us.
3. A flat fee of ₹100 will be deducted from the refund amount to cover forward and reverse shipping costs.
4. Shipping charges are strictly non-refundable.
5. Refunds, after applicable deductions, will be initiated only after the returned shipment has been received and verified at our facility.

 

Frequently Asked Questions

Q: What is the return/exchange window?
Returns or exchanges are accepted within 7 days of delivery. Items must be returned in original condition and packaging.

Note: We do not issue refunds. All returns/exchanges will be processed as store credit, valid for 6 months.

Q: Are sale items eligible for return/exchange?
No, returns or exchanges are not applicable on sale or discounted items.

Q: Can I return/exchange customized products?
No, customized products are not eligible for return or exchange.

Q: What qualifies an item for return/exchange?
To qualify:

  • The product must be unused and unaltered (no brushing, cutting, washing, coloring, etc.)
  • Request must be made within 7 days of receipt
  • Return shipping is covered by the customer
  • A reverse pickup fee of ₹200 will be deducted from the store credit
  • We are not liable for damage during return transit

Q: How do I initiate a return/exchange?
Email hello@thehairinfinity.com with:

  • Your order number
  • Reason for return/exchange
  • Unboxing video as proof

Once approved, we will arrange reverse pickup.

Q: Will I receive a refund?
We do not offer refunds. Instead, store credit (valid for 6 months) will be issued. Shipping and COD charges are non-refundable.

Q: Who covers return shipping?
Customers are responsible for return/exchange shipping. A ₹200 reverse pickup fee will be deducted from your store credit.

Q: When will I receive my store credit?
Store credit is issued once the returned product is received and inspected.

Q: Can I exchange my product?
Yes, eligible products can be exchanged within 7 days. Once received, you’ll receive store credit to reorder the product of your choice.

Q: How long is store credit valid?
Store credit is valid for 6 months from the date of issuance.

Q: Can I cancel a prepaid order?
Yes, you can. You will be given a coupon code with 100% of the bill amount, valid for 6 months from the date of purchase.

Please note: Only one return/exchange is allowed per customer.

For any further assistance, contact us at hello@thehairinfinity.com or via WhatsApp: +91 96007 37541.

We’re here to help.

Disclaimer: We cannot be held responsible if our return/refund policy is not reviewed prior to purchase.